This is my 3rd IPhone which are great phones big apple service and support has crashed through the floor. If I could give Apple zero stars for support I would. Apple made a big fuss about how they would replace battery's in iPhones for £25 after they were found to be deliberately slowing phones down with battery's over a year old in an effort to boost new phone sales. I have visited Edinburgh Apple Store 3 times in 2018 the first in June when the guy checked my phone and said yes it qualified but told me to leave it until Oct Nov nearer the end date of December. I returned in Oct and was to.d they were busy and could not fit me in. I returned in November and surprise surprise was told they were busy and could not fit me in. I tried their Storfront Apple Store in Dundee and surprise surprise they could not fit me in but after checking offeried me a 3.30pm appointment on Monday 26th ...which is clearly not possible for anyone working. I feel this is a deliberate con by Apple who are doing everything they can to prevent replacing batteries at low cost.