1. Pre-purchase unable to get through to Apple despite numerous attempt. 2. Wacom Intuos arrived very promptly on the 5th August at approx 10.30. 3. Since when it is now the 7th at 14.00 both Apple support and Wacom support despite very lengthy telephone calls and multiple downloads, deletions etc the tablet still does not work with either of my iMac's. 4. Just spoken to Apple to reject the Wacom and get it returned and refunded appaling customer attitude. 5. What a great shame I couldn't purchase this from John Lewis they understand customer service. Furthermore Wacom and Apple have been aware of these operating / connecting issues since the Intuos launch in 2017 ! I have worked in retal for over 50 years this is an unacceptable example of product and retailer failure.