Bought new dishwasher from appliance direct was delivered early Sunday morning had arranged delivery for the following Thursday because the old dishwasher was to be taken away so had to be disconnected and drained so it wasn’t ready . When the new dishwasher was installed turned out to be faulty. After half an hour on the phone before anyone answered was told that it could not be replaced until it had been inspected by an engineer and a report written,all this and we hadn’t even used it .so one week latter still waiting for engineer to turn up nearly two weeks later. Certainly will not be using Aplliance Direct again if this is how they treat there customers