Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,026 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 4 star review on 10th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did all they said they would.”

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Posted 1 day ago

“Great service and communication from start to finish. I was kept up to date with the progress of my order and delivery. The delivery driver was professional, helpful and respectful. Very pleased with the product and service I received”

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Posted 3 days ago

“Very good advice from the call centre - the Hisense TV recommended is excellent.”

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Posted 5 days ago

“Easy purchase online, courtesy call next day or day after confirming the delivery date and item, turned out to double up as a sales pitch for warranty on the fridge freezer, but was offered in a friendly “here’s what we have if you’re interested” way but in no way pushy or hard sold. Kept up to date by courier company as Appliance Direct had said I would, all together a happy and painless purchase. Courier company (ArrowXL) were faultless through out, done everything they said they would, delivered on day given, gave a two hour time slot on night before delivery, called 30mins before arrival. Not 2 man delivery, but 3!!. Fantastic team of gents, mindful and friendly, willing to assess access to house instead of blustering in. All in, I’ll likely use Appliances Direct again because it was so easy and hassle free.”

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Posted 6 days ago

“I had a very good experience, my radiator is quality but the light grey I had chosen looked like anthracite, I believed I was sent the wrong colour. A long story short, it was fitted prior to me seeing it, I still rang up, but did expect to be told, too late it’s on your wall. Actually, I had the opposite, ticket opened with an investigation to resolve, it was dealt with swiftly call back the next day and I was completely assured I had in fact received the correct product, I was very happy with the product and the service. (The note that I may have been cherry picked to do a review doesn’t change the fact, I am a happy customer)”

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Posted 1 week ago

“Delivered sooner than expected and a very pleasant follow up call to ensure I had got the message. Thanks for your service”

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Posted 1 week ago

“Cooker went wrong one month after warranty, and anyone would expect a cooker to last more then that amount of time, couldn't even speak to anyone about it as the phone service tells you via automated service nothing they can do, which is nonsense. No speaking to anyone or discuss options, nothing. A cooker should last more than 13 months. Awful customer service, if you can even call it that.”

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Posted 1 week ago

“Arrived within one day without any extra charge. Good product Good price.”

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Posted 1 week ago

“Delivery on time, driver very helpful.”

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Posted 1 week ago

“Brilliant, can pick a delivery date to suit you. Thanks”

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Posted 1 week ago

“Good and really really quick. Had to pay 3 pounds more. But it came next day. All good for now”

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Posted 1 week ago

“Even though there was a delay, great communication and delivery fee knocked off”

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Posted 2 weeks ago

“Excellent service from start to finish.”

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Posted 2 weeks ago

“Very pleased with our hod any for the quick response from order to delivery. Definitely purchase from you again”

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Posted 2 weeks ago

“Well packaged item arrived in less than 24 hours. Many thanks”

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Posted 2 weeks ago

“I received the items I ordered quickly and without a problem. Good communication throughout the process. Good buying experience.”

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Posted 2 weeks ago

“The staff at Appliance Direct are friendly and helpful, from ordering to the delivery, everything was clearly communicated and the delivery was on time!”

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Posted 2 weeks ago

“Great price, fast delivery, but there was a small hole at the box. Device is otherwise working as intended, no issues so far.”

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Posted 3 weeks ago

“Excellent service quick delivery Customer service team brilliant Thanks would definitely recommend 5*”

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Posted 3 weeks ago

“Bought a humidifier no issues was cheaper than elsewhere and came on time no issues”

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Posted 3 weeks ago

Appliances Direct is rated 4.2 based on 6,026 reviews