Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,901 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered next day with in the time that they had text to say. Very polite delivery man who lifted it across my drive even though it was in the middle of construction when a delivery from a different company would only leave it on the pavement.”

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Posted 17 hours ago

“Great service and a great price.”

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Posted 1 day ago

“Great service was delivered when they said good price very pleased”

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Posted 2 days ago

“Arrived on time”

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Posted 2 days ago

“Arrived on time with no issues.”

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Posted 2 days ago

“Delighted with my air fryer”

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Posted 2 days ago

“Delivered the following day even though I didn't pay for next day delivery. Happy so far.”

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Posted 4 days ago

“Spoke to nice lady when ordering but failures on delivery: no handle, no manual”

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Posted 4 days ago

“Your driver was un cooperative I was told it's a 2 man delivery He came by himself He's said it was Up to him we're he leaves the goods I had to help him take the goods inside He called my premises a building site Where he wasn't allowed to deliver It's not a building site it's brand new kitchen which is finished at the back of the house where there was adequate access to take the goods inside This guy actually does not know how to handle packed goods even in trolley Where do you find these people from The delivery was for a disabled woman Thank god I was there . The last drivers brought the goods inside and un packed them and then took photos I don't think I will order from yourselves again”

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Posted 4 days ago

“Very easy to order and to pay. Next day delivery. Helpful delivery man.”

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Posted 1 week ago

“The experience was seamless from beginning to end. The two delivery drivers performed their duties exceptionally well. 5/5 ⭐️”

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Posted 1 week ago

“Very competitive price. Speedy delivery.”

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Posted 1 week ago

“Fast and efficient purchase and delivery. Many thanks 🙏”

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Posted 1 week ago

“Appliances Direct is badly let down by their courier, Arrow XL. First they claimed there was nobody at home (we were) and sent a photo of a country lane as proof they had tried the house (!). Then when delivery was rescheduled, the drivers refused to remove the packaging, even though we had paid extra for this. Appliances Direct customer services team said all the right things and the fee was refunded, but the whole experience was frustrating, and left me wishing I'd gone with John Lewis.”

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Posted 1 week ago

“As always a wide selection of products to suit all pockets. Prompt delivery and removal of my old appliance. I did have an issue which was resolved very quickly by a very good customer service e team. This is my go to company whenever I need a new appliance.”

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Posted 1 week ago

“Great service as always good products at great prices, and if there's an issue it is sorted with minimal fuss.”

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Posted 1 week ago

“The company is OK, but a product recall process took longer than I expected. This is what happened: 1) An item I purchased was subject to a product recall 2) After a delay a replacement item (with collection of recalled item) was arranged 3) This did not happen, not sure why 4) I contacted Applicance Direct, and another swap was scheduled. 5) This was successfull. So we go there in the end, but the product recall took two and half months! Not sure what caused the problem, maybe multiple issues.”

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Posted 1 week ago

“Excellent Meaco 2! Promptly delivered and dry’s my clothes in no time also very good at taking the moisture out of the air as I have an en-suite”

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Posted 1 week ago

“Prompt, efficient replacement of a faulty product keeping me informed all the way through.”

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Posted 1 week ago

“Courier arrived with package but could not deliver because I did not receive my four digit PIN. Still waiting. .”

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Posted 1 week ago

Appliances Direct is rated 4.2 based on 5,901 reviews