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John Williams
Atrocious company to order anything from. Purchased a tall larder fridge back in October. The listing stated they had stick and next day delivery. However, they changed delivery date 3 times, the last one was going to be February 2012 which would be 4 months after the order date and the date they took payment. Then I get a txt advising the fridge is no longer available, even though at the time of the order they stated they had stock along with next day delivery. Then they send me a link for a replacement which was the exact same fridge (with a different badge) but expecting me to pay another £145 for the same fridge when what they should have done is offered me this replacement at the same cost and apologized for wasting 2 months of my time especially when they had taken my money back in October. Disgusting customer service if you can even call it customer service and they don't even understand that as soon as they took my payment back in October a contract was formed so they had no right to cancel that order without my consent, which I wouldn't have consented to as I would have insisted on either a like for like replacement or an upgrade. I'm now going to order this same fridge form another supplier, even though they claim its no longer available and then file a county court claim for the difference as they have breached the terms of the contract they entered into with me.
4 years ago
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