I ordered a cooker over the phone and carefully spelled out my email address so I could be sent the invoice and order details. The email address didn't arrive, so I had to call Appliances Direct on their premium rate number - as I was on hold for a lengthy amount of time, I ended up paying almost £20 on my phone bill. Once I had got through to someone, they corrected my email address and received my order details by email and was able to access details via their website. It was easy to alter delivery date and track delivery, and the men who delivered the cooker were friendly and helpful. On receipt of the cooker, I found the door catch to be faulty (it was bent out of shape and I was unable to close the oven door. I fixed this problem myself by simply bending the catch back into shape rather than have to go through the palaver of complaining).