Good fridge/freezer at good price. Paid for them to take away my old fridge and that was cocked up. First a dpd courier arrived to take away my "parcel", refused the fridge as too large and unpackaged. Phoned Appliances Direct who said that dpd was nothing to do with them (despite him having said his collection was for appliances direct himself) and that when the new fridge/freezer is delivered, they would be taking the old one away with them. New fridge/freezer was delivered by a courier on his own in a small van - said he had no info to collect the old one, and couldn't do it on his own anyway. Appliances Direct were then uncontactable by phone for 4 days over New Year. Finally, they said they couldn't arrange to collect it retrospectively. They gave me a refund but it doesn't help that much when I still need to get rid of the item....It has to be on ground level for council to collect (my house and garden are up some steps) and companies that will collect from upstairs cost upwards of £50.