The tumble drier arrived as promised and the delivery staff assured me that my old appliance would be collected later that day by a separate team. Several hours later I received a text advising that they would not be collecting the machine but would refund the £19.99 I had paid for this service within the next 4/5 days. As an older person part of the attraction of Appliances direct was that they offered this service - I have since discovered that suppliers are legally required to supply a recycling service and that many other companies provide this free of charge. This left my husband and I struggling to take the drier to the tip; had I been on my own, disabled or didn't have my own transport I would not have been able to manage this. I was very disappointed in appliance direct and I'm left wondering if they ever intended offering the service for which I was charged.