Taken them 2 weeks 5 phone calls and 4 emails to send me an invoice and order form for a radiator i bought, so i could activate the warranty. They kept insisting that they had no record of my purchase. It was only after i told them on friday that as they insist they never sent me a radiator, i would contact visa to cancel the payment for something Alliance direct claim they have no record of sending. Invoice arrived today (two days later) They just arn't set up for people who order over the phone but don't have an email account. To contact them its a premium line charge, their local cost phone number to speak to customer services is apparently on the invoice, but without an invoice thats not possible and no one i spoke to could give it to me as it wasn't their department. It is such a shame they have such a poor after sales service, but they send you vey polite messages, sadly none of which actually answer your questions or problems. I need a number of the Delonghi radiator i ordered as its excellent but i'll sadly buy from elsewhere.