Our order, which included all the white goods for a recent kitchen renovation did not arrive on the confirmed delivery date, despite making sure that the sales rep understood that the date was critical, as without them we would not be able to move back into our home. I logged in to my account to find they have delayed the date by 11 days but not made contact to let us know. In the meantime we have received multiple automated emails - just none that conveyed the critical information! Awaiting a call from the service team with an explanation but now without a fridge, freezer etc for 10 days with three infants.