We bought a wall mount electric fire. The fire its self is lovely but soon developed a noise when the flame effect was on. I had several emails back and to with customer services. They wanted to pick the fire up to inspect it but I had to box it up. I didn't have the packaging as the fire is 2 months old. I was asked to buy some but i explained everywhere is shut down due to lockdown. Customer service were not very helpful or very quick to respond. We decided enough is enough. We will look to get a fire from a reputable company and cut our loses (£580). The fires going the tip . Would I deal with this company again. NO WAY.