WHY have a facility on your website to collect old goods as well. (WHEN YOU HAVE NO INTENTION OF DOING SO). Why send COPIOUS emails at various intervals stating what is required for the collection of old appliances. (WHEN YOU HAD NO INTENTION OF DOING SO) Why do I get a text message stating the condition that the old appliance must be in and when it would be collected. (WHEN YOU HAD NO INTENTION OF DOING SO) Why fob me off without the courtesy of a reply to my last email. Yes you delivered a day early, this cost me getting an electrician in twice!!! the first time not being necessary because you HAD NO INTENTION OF COLLECTING THE OLD APPLIANCE in the first place, BUT OMITTED TO TELL ME SO!!!!