I recently purchased zanussi oven and built in microwave from this company. Worst mistake I ever made !! Oven delivered as stated, microwave which cost £425 missing. Customer services blaming Arrow XL courier service who have never received this. I have been trying to resolve this for 7 days and as of today still no further forward. The attitude and rudeness of one of the agents I spoke to was appalling, anyone would think I was in the wrong for trying to resolve this. I am now being told that this will need investigated further with the courier service before anything can be done. I have spoken with the courier service who were most helpful in trying to assist me but could only tell me the same as they told appliances direct, they can’t investigate what they never had !!!. I have tried to speak with a manager directly but best I can get is a shift supervisor. Now they want to send email links for me to send drivers licence details etc ...... what this has to do with myself not receiving microwave is beyond me. All I wanted was what I paid for and obviously as item not in stock anymore at least a replacement and all I’m getting is fobbed off with excuse after excuse as to why they need more time. Disgusted !!! I am now having to go and buy this item elsewhere at the cost of another £425 and wait till they decide they want to refund me. DO NOT TRUST THIS COMPANY !!!!!!! Edit Delete Share