I purchased an air conditioning unit online on 19th February. Upon following the check out part I was asked to choose from a list of gas installers which I did. My money was then taken and a delivery date was given. The day before delivery was due I received an e mail saying delivery was not going to take place as they needed the name of the gas fitter I was going to use. I replied saying I had already given them that information but gave his name again just to be sure. I then received an e mail apologising and gave me another delivery date of 5th March (tomorrow) I have now received another’s e mail saying exactly the same as the first one telling me delivery won’t be happening tomorrow as they need the name of the gas fitter!! I am at my wits end and am now going to demand a refund. In my opinion they should not have taken my money and then keep sending me excuses as to why I can’t have my item. Awful company!!