I purchased a electriQ Silent16 air conditioner along with a 5 year extended on 3rd January 2021. I am happy with the air con but having serious issues with the warranty. I should have received a policy schedule giving me my warranty number and have it in writing the legally binding agreement between me the purchaser and the vendor in the event I have to make a claim. This policy schedule I have not received now for nearly 3 months despite emailing and complaining to customer services numerous times. Every time I get a generic response saying they are looking into my issue. Appliance Direct customer service are terrible and full of BS. They are thiefs who have stolen £50 without providing the service I have paid for