Poor communication re delivery. Emails kept telling me different dates for the same delivery. The delivery company(DX) eventually gave me the correct date, while the email from appliances direct told me it was to be delivered 2 days earlier, even up to the day when clearly it hadn’t arrived. Again poor communication with delivery workers, who were not prepared to remove our old cooker even though we had already paid for the recycling option and been assured by phone that they would collect the old cooker. Fortunately they agreed to take it away after some discussion. Very pleased with the cooker ,though, so in the end it was worth it.