DO NOT USE THEM WHATEVER YOU DO! We ordered 2x complete air conditioning systems, wall mounting brackets, extra pipe and their installation service and paid over £3,500 for the privalege. It was a pain just to order and I had to enquire 3 times and call and speak with two different people spanning more than a week before the order was finally placed due to their incompetence - this should have been a warning sign. Our order was finally placed 1 month and 3 days ago and at the time we were told the systems would be shipped to us and should arrive within the next week, and that installation of both systems would be within 2 weeks of the order date. Since then, we've had to complete 3 technical surveys - all the same every time as they keep seemingly loosing the answers and taking around 20 to 30 minutes each time! We've been given 6 delivery dates and 4 of these I've taken time off work to be around for the delivery only for the date to come and go and nothing arrives and no one contacts to rearrange or apologise - I've given up booking time off now! Every time you try calling them, you're on hold for a minimum of 20 minutes then find relevant people you NEED to speak with aren't around. A callback gets promised. I've lost track of how many callbacks have been promised and don't happen. That said, I've had 2 calls from their area code (01484) which I answer right away (1-2 rings max), then as soon as I say hi, you hear them and they hang up the phone!! Are they trying to prove internally on call logs they're ringing?! What's the point, nothing moves forward and you just anger your customers. Finally got a complaint in that's being dealt with by their "Head of Customer Service" (HeadOfCS a. t. buyitdirect.co.uk). Felt like things were going somewhere until you realise it's an endless inbox checked by loads of people who seemingly also don't care about resolution. Tried calling our complaint handler several times (Atif Iqbal) and he's never on shift. His team message him internally via Microsoft Teams and he responds to them to promise a callback and I've had the same promised by him on email too, and again... It never happens. To summarise; it's on you if you shop with them after reading this, you've been warned, they will mess you about from start to finish and I'd be amazed if you get your system, let along the installation. Also, they're a complete ripoff when it comes to installation costs.