AVOID THIS COMPANY AT ALL COSTS - WILL NEVER DEAL WITH THEM AGAIN. I purchased an air source heat pump from Electriq (appliances direct) last year. I was of course drawn to them as their prices were significantly cheaper than other alternative, well-known brands. I bought one of their units as a cost saving exercise - what a mistake. Firstly - their salespeople on the phone sold me this as a DIY unit, telling me that I could install this myself like many of their customers. Not only was this completely untrue. If I had attempted to install myself (not F gas certified) I would have nullified the warranty (which by the way does not exist with this company). After paying an additional (and unknown cost) of an F gas qualified engineer to install of £400 the unit worked for a year. At just over year old the unit malfunctioned and broke. A probe failure caused ice to build up on the inside of the unit and sheared off a propeller blade. Secondly - I called Electriq about this problem - a clear malfunction with the unit. Bare in mind my unit has a 2 year warranty. They informed me that they could not send out an engineer and they would not pay for an engineer. Thirdly - I begrudgingly called out an engineer at my own expense. He informed me that I need them to send me a new probe and a new impeller. I called Electriq and they informed me that they no longer make the parts for this model and that I needed to PURCHASE A NEW MODEL! Fourthly - I reminded them that this was still under warranty. They said I must send in my installation certificate from the FGas certified engineer to validate the warranty - I promptly did this. They then dragged their heels for a week - claiming that they were looking into the matter. They then tried everything to worm their way out of validating the warranty, including; asking me to get the installing engineer to call them, they called the engineers company, they requested Refcom confirmation, their certificate number - all of which I provided. They then after one week of doing this informed me that my WARRANTY WAS INVALID BUT COULD NOT EXPLAIN TO ME WHY!?!? As you can imagine I was incensed by all of this. As a 'gesture of good will' they then offered me another outdoor unit at a reduced rate of £350. As much as I did not want to purchase from them, it was my cheapest and most convenient option to get back up and running again which I desperately needed! I then called back and told them I would like to purchase this outdoor unit. This was 8 days ago. They informed me that because it was a case it would have to be looked into. I did not receive a call back EVERYDAY FOR EIGHT DAYS after being promised one every day. On the eighth day (just now) I received an email. The summary of the email is this; "after reviewing your case we cannot offer you a replacement outdoor unit at a reduced rate. We would recommend you buy an entire new unit from us" - by the way this unit they have recommended is not at any reduced rate and it is significantly more expensive. In summary; Yes, Electriq had the cheapest product I could find. But there is a reason for that.... - Their sales team are happy to outright lie to get sales. - Their products are faulty. - They will not validate warranties. - Their customer service is appalling. When I initially asked some local engineers about Electriq and their products I was warned - sadly the lure of a cheap product and saving some money got the better of me. It has ended up costing me thousands of pounds in extra costs and the stress in trying to rectify this has been terrible. Yes, I will be taking matters further. I deal with small and large companies day in, day out in my job. I can honestly say Electriq (appliances direct) are the worst company I have ever had the misfortune of dealing with.