I’m not one to leave a negative review but feel I need to for this company. Sent out a refurbished fridge freezer which I was under the assumption was a new item (same price as Argos and some other leading companies). Delivery day came I opened the packaging to find what I can only describe as a massive let down. I got straight on the phone to Appliances Direct to be told I needed to email pics. This was done but ignored. I had to send pics again then call a few times to be told that what I ordered was a grade 3 item. I’m not one to overlook anything due to coming from a retail background. This “grading” appeared as a SKU number when I checked back on the website. This is very deceiving. I was told that to return the item as faulty I would need to pay £40 for them to collect the item. I had no other option than to do this. So I’m still minus a fridge freezer and £40 down curtesy of the company. Very poor customer service to add to that.