I ordered a cooker extraction hood and it was (almost) delivered the next day. The driver told me the box sounded full of broken glass and unfortunately the customer has to reject damaged deliveries. This I did (or rather he did it on his little pad) and I went inside to contact Appliances Direct to let them know. On sending them a message I instantly received a message saying that they were already looking into a problem with my order and that I would be contacted in the next 24 hours. However, it was sorted much sooner and a replacement was sent out later the same day and received successfully the next day. I was very impressed that the problem was all sorted with no more than one email from me and no hassle whatsover.