I feel like they used my money as an interest free loan. Ordering and delivery went well for a refurbished Hisense TV. All downhill from there. Delivered outside the timeslot and whilst I was at the corner shop. 55 inch TV left outside my house on its side in full view of the road. Unpacked TV, Installed it and noticed a 3-4 inch band down the entire right hand side. Called customer service who said 'you get what you pay for' - I pointed out that I paid £300 for a working TV. They arranged collection by the same company who dumped it in my front garden. Waited for a time slot all day but they didn't come. Phoned up again and got told that they have to use a different courier who can't come until next Monday. So basically they wasted my time sending out a faulty TV, left it unattended outside my house then failed to arrange collection in a timely manner. I'll let you know how hard getting a refund is especially as they marked the collection note 'unwanted'. Of course it's unwanted - it's faulty.