They are appalling. The delivery date of a washing machine was changed on four occasions, the delivery operatives claimed that they couldn't install it when it was finally delivered and I identified and reported a fault with the machine on 22 July, with multiple emails and phone calls to their customer services team finally resulting in a collection arranged for today (5 August). According to a text I received this morning, the collection has "failed" with no reason given. They did refund me the installation and delivery charge which was a plus, but I'd strongly suggest buying from another company instead.