Disgusting. Incompetent. Intelligence of a walnut. Ordered washer dryer in stock on paid delivery date. Email a day before, due to stock issues the item will be with you the following day. Well that doesn’t work as I have to go to work. There’s a reason for delivery date selection at checkout. Changed date online to my convenient day that would make it a week without ability to wash work clothes and baby clothes at home. Two days before delivery, stock issues, we’ll deliver the following day. No you won’t because I have to work. There’s a reason for chosen delivery date. What stock issues? Where’s the washer dryer you promised to deliver a week earlier? I didn’t get it so who the f* did? At receipt of email I called Appliances-certainly-not-direct. Lovely lady answered and said ‘…there are two washer dryers coming tomorrow I’ll make sure one of them I sent to you on originally arranged date…I’ll call you tomorrow to confirm…’ then tomorrow actually magically came but the call didn’t. Don’t loose hope in people I said, some just want to be excrement so let’s try again. I called and spoke with a chap who was ever so helpful and he explained that the stock arrives even later and there’s not much more he can do BUT refund delivery fee. Great I thought! There’s a cherry. I said I’ll call later with my availability to rearrange as I was in my car and needed to access my roster. I did call, 30 minutes later. I think in that time large extinction level event happened in their offices and their brains vanished. The loveliest guy alive answered, received my three availability dates a week after second rescheduled day and heeeey presto, it will arrive on agreed day and I’ll get deliver fee back. ‘…can you reassure me I will definitely get the item on 29th?…’- ‘…yes I assure you it will blah blah…’ an hour ago on 24th. Message from The Bible itself. My washing machine will be at my door at 10:32… on 25th. Who the f* asked you for 25th? People have to work. There’s a reason behind each agreed date. The ding bat above fell short of ability to press a button called deliver on 29th. So I thought, excrement, he’ll loose his job sooner or later so all’s good. I spoke with another lovely chap. He called the delivery company, asked them to hold my item until 29th and confirmed refund. It’s barely 24th… so they still have 5 days to add to this story. Never again.