We ordered table top dishwasher from Appliances Direct. Unfortunately (to our detriment) we did not measure the spot we intended to use. The dishwasher was too big for the area. The returns process was very easy. I was able to sort a return label in under five minutes. There was absolutely no fuss. My refund was processed promptly as well. They did deduct a nominal amount from my refund for the return. I accepted the terms of the return and refund happily. The customer service was top notch (I do customer service as a job and have high expectations) and I was very pleased with how easy everything was from ordering to delivery to collection and finally the refund. It is unfortunate that we made the mistake, however, I cannot fault Appliances Direct for how swiftly they handled my case.