Ordered and paid for a new washing machine. The old machine I had paid for it to be taken away and recycled. The day before delivery I had an email asking me to disconnect the old machine and leave it dry and in a position to be collected, this I did which was no easy task. A previous e mail also identified that the delivery driver would text me at approximately 9am delivery day to confirm a delivery time. Shortly before 11am I had an email to say that the delivery would not take place and that I would have to rebook it. This would now mean a delivery of a further 7 to 10 days. I had to move back and replumb our old machine (as it still worked). Poor communication is the Appliance Direct problem. Cancelled order, money returned to my account within 4 hours, well done. Have bought another machine from AO. Great communication throughout. I appreciate the times we are living in, however a phone call, e mail or text at an earlier instant would have been advantageous to both Appliance Direct and I.