Abysmal. I really wish I had read more reviews before buying one of their products. It is a high end dehumidifier, meant to be wifi connected through an app. The instructions I received did not match the machine, and despite trying all of the different possibilities I could find online, none of the methods worked. I contacted their customer service team, which redirected me to appliances direct (I believe they are part of the same umbrella group), and they just went through all of the different options I had already tried. No one actually knew the correct instructions for the machine they had sent, it was all just a stab in the dark. Too many times they asked me to try pressing buttons that weren't even on the machine I had. Aside from that, the machine was noisier than advertised, kept shutting off at the wrong humidity (I believe the sensor is in the outlet, not the inlet), leaks everywhere when you empty it, generally feels cheap and I have zero confidence in it lasting. They are taking it back, but will only give a refund if they test it and find it to be faulty. I obviously do not trust them at all, and they have left me open to the possibility that their "test" will not even be carried out and they will claim it to be working fine. Please do not buy from them, as you will likely be getting my faulty machine!