Terrible company, slow moving to address issues with no sympathy for the impact they had and the considerable costs involved. Ordered range cooker at the start of Dec 21 in anticipation of a house move where we would be without one. Cooker delivered as planned on the 14 Dec and initially  unprompted feedback from the delivery driver that Appliances Direct hold no compassion or personal interest in their customers or their staff, stemming from a recent family issue they had encountered. Sadly upon opening it was larger than ordered and hence would fit. Then it took 5 lengthy phones at a cost of c£30 on a premium rate phone number for them to agree to take it back. Then two failed collection attempts having waited in all day, with it finally being collected on the 29 Dec. All this time without a cooker ... over Christmas! and without the refunded money to buy another. When looking for another they were now £150 more expensive than large name rivals and they refused to price match, let alone offer something for all the inconvenience. After much pressing they offered either a £40 voucher for a future purchase (which I would not want to use as this experience) or £50 off a new cooker... which would make them only £100 more expensive than a large rival for the correct size! An all round appalling experience which was constantly poor regardless of which of the many Appliance Direct I spoke to.  I would avoid this company at all costs.