Generally fine but when we placed the order for a dishwasher we agreed to collect from their depot because we could select a date only a few days later at the weekend. However, that day came and went and still no confirmation. The web site then said, collection date likley to be the following Thursday. However, still no confirmation until early evening on the Thursday saying it was ready to collect from the Friday. So, we picked it up on the Saturday a week after the original date when we placed the order. When we did collect, it was an efficient process and the only staff member on duty was extremely helpful and efficient. So, we would order from them again but we would accept pick up dates with a pinch of salt.