Where to start... this company has disgusting customer service. I spent near on £2000.00 with them for appliances for our 1st home too firstly be let down on the DAY off delivery via email stating the appliances would not be delivered to then get hung up on 4 times!. We have a new born baby and we couldn't move into our home for another 4 days because we couldn't get our appliances!! Then we "tried" to put together the sham off a BBQ for it to be defective. The lid doesn't close, the door falls off, the wheels fall off. I wouldn't risk lighting the thing just incase! I contact them to be told its fine it could be collect and a replacement or refund would issued. I got a confirmation email regarding this which was great and they just asked for photos which i obviously supplied. It stated on the email that someone would contact me within 24 hours to discuss collection, this didn't happen and i had to chase. I received an email back stating they would refund me £15 or a £25 voucher if i wished to keep the defective BBQ hahah! what good is that to me!. Long story cut short the service is shocking so are appliances. I now need to purchase a massive box to try and fit this heap into or waste another 2 hours breaking it down! Dont waste your time people.