Dishwasher is fantastic and works as it should. What really them down was the couriers who they used to deliver and install the item....... They looked for every excuse not to take the old one, but I insisted as it was a job that I had paid for and had to prove, that I had paid for it. I also had to ask the delivery driver not to drag the Appliance on my floor, as it will scratch.... They could not install the item, as they had not been trained and said it was his boss fault as they had not been put on the training then basically told me that's what Google is for..... despite paying and pre-booking this service I am more than cable of installing a dishwasher, I was just pressed for time. They informed me that customer services would contact me to arrange a refund. Information from courier company was to contact Appliances Direct?????? Which I already knew........A refund was obtained from Appliance Direct very swiftly..... My advice would to be review your contract with your courier and install services as they let you down big time.