I placed the order with confidence, having bought an item from Appliances Direct before. The delivery was aborted first time but the problem at my end was sorted. The follow up delivery was made a couple of days later. Very efficient service with my old appliance removed and new oven installed. Everything left very tidy. I have had excellent service from the delivery people, who were so nice. Customer services have been so very helpful from start to finish. The price was very competitive. I chose to pay for extra services, removal of old appliance, connection of new. These were also well priced and saved a lot of inconvenience. Very satisfied with my experience, thank you.