Absolutely terrible experience. Ordered 2 man delivery, Oven arrived but driver refused to carry up the stairs as he was alone, so even though i suffer with a bad back i had to help him as i have children and no oven in the winter is difficult. They also refused to take the old oven which we paid extra for. Again due to them sending a single man, i had to wait another 3 days before they picked it up. Bearing in mind i live in a small 2 bedroom flat. The oven was tatty, pieces of metal hanging off the inside and screws not tightened up, then it broke on the 2nd day of use, contacted Appliance Direct who said they wouldn't do anything until I had personally contacted Hisense directly to raise an issue and get an uplift number. The phone number that appliance direct gave me was wrong. So i had to source this myself. Uplift number supplied and replacement arrived within 3 days, which i was happy with. When the replacement arrived, which was visually damaged all over, paint chipped off, dents and the main oven door doesn't close as the hinges don't line up. They are now telling me that i have to wait 4 days for the replacement to be collected and only once it is collected will the refund process start which takes upto another 5 working days. Absolutely disgusting. They wouldnt do anything to try and help the situation. I have 2 young children, how do they expect me to provide hot meals, so far i've spent a fortune on takeaways. This is still ongoing and into the 3rd week without an oven. Looking at the standard of the products, it's either Hisense or Appliance direct that are supplying 2nd's or the units are stored in bad conditions. AVOID at all costs.