Found good price on a Washer/Dryer. However, online booking was problematic as it key saying payment cannot be processed but did not say why. I called customer services who were helpful and completed the order. I was sent a secure link to complete payment which made me feel secure paying online. I was kept informed regularly on the progress of my order and it was delivered as agreed date and schedule. Delivery charge seemed high for goods I ordered which was over £350. So, 4 stars for not able to book online and high charge for delivery which I would expect to be free