What a fraud of a company Ordered the AEG 9000 which on their website said I could connect to Wi-Fi and is shown with a nice black finish on the top After taking a day off from work to be home for the delivery I realised What had turned up was a different model which didn’t connect to Wi-Fi or have a heating function and with a gray trim on top After explaining to the company that it’s false advertisement to sell a product which doesn’t look like or have the features that is stated in the listing. I was offered a discount of £30 This isn’t fair compensation for sending an item that doesn’t have the main features that I wanted (Wi-Fi and Heating) After going back and forth several times explaining the matter multiple times they said they could swap the product for the correct one. They would collect the wrong one and drop of the correct one Whoever said this lied. They then said they would have to collect the aircon unit and check that it’s not damaged before sending one off That’s fine. I then had to take another day off work for the aircon unit to be collected When they received and accepted the aircon was not damaged. I went through several conversations to make sure the product they were sending as a replacement had all the features that the website says Mainly Heating Wi-Fi connectivity They confirmed it would be correct The difference in the product was £79.03 I said i feel like this should be covered by the company as the fault was there’s and I have now had to take 2 days off work for their mess up And would now have to take another day off work. They offered £25, £5 less their original discount they offered. I was then offered £20, £10 less than their original discount. Eventually about a month after my purchase they agreed to cover the cost as it was all their fault. Today the replacement turns up No Wi-Fi No heating Grey trim on the top not like the one shown on the website Terrible company They need to resolves this. I ordered this on the 12/06/23 and I do not have the product I ordered. I’m now 3 days out of work - soon to be a 4th for them to collect the wrong item again 4 days off work And without the product that I paid for Order 45872868 46011606