I placed a significantly valued order. Order confirmed and delivery date confirmed. ( 2 weeks ). Organised tradesman accordingly to carry out and complete works based on this delivery arriving as confirmed. Delivery date came and received no contact from the carrier. Attempted to track order via the appliance direct link. Not possible. Left a message via chat. Received a response email 14:40 on the day of delivery to say that my order had been cancelled without explanation and refund on its way within 3-5 days and ‘Thank you for your understanding’ !!! Absolutely raging is understatement. No contact at all in the 2 weeks prior.No opportunity to source alternative products or make alternative arrangements. Ended up ranting embarrassingly to a poor customer service rep who has no influence and was unable to let me speak to a senior or manager. Shocking service and will never return. 1 star rating is far too generous.