DO NOT BUY FROM APPLIANCES DIRECT. Absolutely HORRENDOUS post-sales customer service. They are making every effort to NOT resolve anything. 16 Feb: Took advice from sales advisor and placed order using the links they provided. 16 Feb: Received order confirmation and confirmation of next-day delivery, 17 Feb, twice. Had not paid for next-day delivery, so this was a surprise. 17 Feb: Advised delivery was not actually confirmed for 17 Feb, but by the 21st. 19 Feb: Order received. Refurbished dehumidifier was NOT as described. It was missing a part and filthy. It was heavily used, and I do not believe it had been inspected or tested at all before being sold on. Optional filter was NOT correct. 19 Feb: Notified Appliances Direct of issues by phone- only able to take information and not authorised to take any action. Notified of issues through online system, including upload of pictures, and by email. 20 Feb: Three messages confirming replacement part and replacement filter to be delivered 21 Feb. 20 Feb: After confirming replacement part to be delivered 21 Feb, they do not, in fact have it, and cannot provide it. Filter still to be delivered 21 Feb. 21 Feb: Call from case manager. They will replace entire dehumidifier unit: collect current 23 Feb, deliver NEW 26 Feb. Filter still expected 21 Feb. 21 Feb: Filter is NOT delivered. 22 Feb: Filter has not been dispatched. Now asking for a screenshot proving sales advisor told me to buy the wrong filter. Otherwise I will have to pay for the return and exchange. 23 Feb: Received three emails: 1) 9:21 AM Advising sales team will be in contact to arrange new filter. 2) 9:20 AM Order confirmation for SAME WRONG FILTER. 3) 9:40 AM Order update indicating new order for the SAME WRONG FILTER is out of stock and delayed. 23 Feb: Waiting for faulty unit to be collected. Still do not have an order confirmation for the new unit. Daily interaction with far too many members of the team by email, SMS, and phone. NO ONE KNOWS WHAT IS GOING ON AND NO ONE SEEMS TO HAVE ANY AUTHORITY OR ABILITY TO ACTUALLY SORT THINGS OUT. I FEEL LIKE MY TIME IS BEING WASTED DELIBERATELY SO THAT I WILL GIVE UP AND RETURN EVERYTHING AND PAY THE RETURN FEES FOR DOING SO SO THAT THEY CAN STILL MAKE MONEY OFF EVEN A FAILED ORDER. I will not pay them for the inconvenience.