Multiple calls to "describe the delivery" which was just an excuse to upsell their insurance.
I was told it would be a two man delivery because the item was heavy but it was a one man courier (DPD) with a very poor attitude.
I was told I would receive a one hour slot on the morning of the delivery by text and a call from the driver 30 minutes before delivery. No communication received at all.
Box was stored incorrectly on the vehicle (orientation arrows were clearly a mystery) and the box was badly damaged.
I was told I had to help him because the box was heavy. Luckily I was able to help but having been told it was a two man delivery my wife could have been there.
The box was dumped in the middle of the drive when the driver couldn't carry it any further even though I was helping. Not really "delivered".
The delivery was on the correct day but since I didn't get a time slot I can't say whether it was on-time or not.
7 months ago
Appliances Direct has a
4.2
average rating
from
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