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Anonymous
I've always been honest in my reviews, and unfortunately, this was a bad experience. My appliance, a large Hob and Hood, was somehow lost in transit—hard to believe something so big could go missing! When I reached out for a replacement, I spoke to a representative named Clarisse. She said they could only offer a scratched replacement or that I’d have to pay an additional cost for a new one. When I asked to speak to a manager, she hung up and promised a callback within two hours. No one called back, even though I waited the entire day. Very disappointing customer service. I would not recommend using this site for purchasing appliances, as their delivery service is very poor.
1 week ago
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Appliances Direct has a 4.2 average rating from 5,886 reviews

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