To be fair, my problem isnt with Appliance direct but with their delivery service Arrow XL. My order number 50939099. I was expecting a delivery today. I was initially given a delivery time 0700-1900, and was told that during the evening before I would get an email giving a one hour delivery timeslot. This didn't happen, so I called customer services, and queued for 15 mins to speak to someone. She pointed out that during my phone queueing time they had sent me a text giving my timeslot as 14.45-16.45 and that the driver would call me 30 mins prior to delivery. At 14.23 I received a text telling me that they were sorry they missed me and I would have to rearrange delivery. This text was 22mins before my timeslot!!! At no time did anyone come to the door or ring my phone. I called customer services and queued on the phone for another 15 mins to speak to someone. I was speaking to her before my delivery timeslot had even started. She told me the driver had submitted a photo of my back garden gate!! She was as bewildered as me. Surely the timeslot is given to make sure that people are home during that time, and don't have to stay home from work all day. Please can you explain why the driver tried to deliver before the timeslot? Why he tried to deliver to my back garden gate and not the front door? And also why he didn't at anytime try to ring me, when I was in the house all day? I have rearranged delivery on the first avaiable day, which is 6 days away, meaning that I have no washing machine for another week, when I abided by all the delivery instructions you provided? If it can be delivered sooner please let me know, because so far I am very disappointed in your service. I look forward to hearing your answers