I am a landlady. Every time I pay for removal of the old appliance or instalment of the new, or even removal of packaging - the delivery guys find some reason NOT to do it. Every time. EVERY TIME. Even if it is just taking the packing away. And trust me, we have done it all: disconnected old appliance, pulled it out, cleaned it off, had the electrician there beforehand to check all is good for new installation, taken doors off, cleared the floor, prepared everything as per ALL the instructions -but still: Oh no, we couldn't possibly do it because of.... Every time. Of course, it makes it easier for them. Last time I every buy from Appliances Direct.