Today early morning I receved a Candy washing dryer machine. For the first time in my life I saw how two men were taking the machine out from the van and to my home by hands! And Not by hand track.. At some point one of delivery man almost dropped it down from the van, but managed to catch it just before the ground. When i saw it my heart went down, but after i thought how lucky i am, that he managed to catch it. How wrong i was. Delivery was in the early Scottish dark morning. Outside the package looked properly closed. But now i am thinking that the only strange thing was that it was not packed in a hard paper box, as my previous washing machine from argos. This one was packed of celofane and white penoplast. Me and delivery men have pictures of it that we took at home... I didn't open it, as couldn't expect something wrong. It never happened to me. I immediately left for work, when I was back, as the first thing I started unpacking it and taking a video of a proccess (once I had very bed experience on ebay so always take video of unpacking). What i saw was really shocking. The top of the machine was very very badly damaged, totally broken and one corner is about to fall down inside the machine. My Christmas is ruined. Customer support is closed as its evening. I sent online request. And already got an auto reply advising me to upload the photos. But there is no option. to upload anything, i tried from phone and from pc.I really hope they will refund my money. I am reading the forums where people share thair experience and nearly crying. Its just so unfair. I paid for a new expensive appliance and got one which is badly damaged. I can understand some scratch could happen in transit. But not that damage that has my machine. For some reason I cannot upload pictures even here. Customer support please help, I am getting a message:* We could not upload one of your files, please try again later or contact support. Even when I upload one by one.