I paid for next day delivery of a dishwasher and was told it would be delivered between 10.45 and 14.41 and the driver would phone me approx 30mins beforehand. When they did phone on my landline I was unable to answer as I was on a call on my mobile but no message was left. Then the company phoned me a few minutes later but I was still on my mobile call, again no message was left. At 14.30 looked at my email to see if there was a contact number to call to check delivery time and notice an email sent at 12.57 saying "sorry we missed you". I had not left the house and the doorbell was fully working as I'd received other deliveries on the day. I contacted customer services and was told the next delivery date was 4 days later, but they did refund my fee for next day delivery. I contacted the driver who said he'd knocked on the door and rung the bell but obviously I "was not home" so he'd gone on to the next delivery and would not attempt to return to deliver my dishwasher. I dispute the fact that he'd tried to deliver, I was at home all the time. So beware, you have only a max of 2 chances to answer the phone to accept delivery, no attempt is made to call later. Glad to say the dishwasher was finally delivered at 7.20am on the next promised day. It was delivered by the same driver who still insisted he had knocked on the door. Which I'm sure he had not. I had paid for disconnection and removal of the old dishwasher, but the instructions clearly said that I had to disconnect and drain the old one beforehand so what's the point of offering disconnection. The new one was not installed as I wished and I ended up having to reconnect it myself.