Really poor service, I would not recommend. I purchased a Karcher K5 pressure washer in the sale before Christmas at what was a competitive price. It was either shipped damaged or broken by DPD in transit I could not tell (the box was fully strapped when I received but could have been damaged by either party). Applications Direct were good at arranging collection before Christmas but I had to chase after Christmas for an update and was eventually told that they did not have any more in stock and did not know if they were going to get any more in. I said that I was happy to wait as during the time all of this was going on as it had now gone up in price from the other resellers I could have used. After a number of emails, I was told we don't know if we will ever resell it again, so I had to take a refund as they had nothing comparable or better that they could offer. Under 2 weeks later it's on resale again. They were quick to refund but that was not the point. What happened to looking after your customer, that is not quality support. The company I work for an many more would have done the right thing.