Washing Machine arrived and up to now very happy with it. Good points: easy ordering; excellent that we could purchase a next day delivery service, and you kept us up to date with respect to despatch. The negative for us was in respect of the courier, Arrow XL. We received a couple of texts and emails from them the night before advising delivery between 10:45 and 12:45 the next day, and that we’d receive a call 30 minutes or so before arrival. By 12:45, no call, no delivery, no update from the courier. Was it still going to be delivered and if so when? I called the courier’s head office and was advised they’d call the crew and phone us back within 10 minutes. At 13:40, having had no call from the crew or call back from their head office, the delivery arrived. I advised the crew I still hadn’t disconnected the old machine because it meant I had to switch the water off for the whole house and I was waiting for the 30 minute call, it would take me 10 minutes to disconnect. The crew said they’d tried to call my mobile, but I had no missed calls AND I have call waiting should I have been on another call. The delivery into the house etc went without a hitch and the crew were quite pleasant. We had no concerns the courier did not arrive in the time interval advised. We did have concerns we were not kept up to date by the courier of the revised time of arrival AND we didn’t receive the 30 minute advance call they said they would give. We are considering ordering an American fridge freezer thru yourselves end of September and we’d hope if we do the delivery might run more smoothly.