I ordered a portable air conditioning unit from this company, on Thursday 14th August and paid for next day delivery as I needed the appliance urgently. I was given a delivery slot of 17.45-1945 the following day. The unit did not arrive and I only got a text message from the delivery company at 21.57 to say it was not coming due to vehicle issues. you would think that if it was not delivered when it was supposed to be, the company would think, ok, lets get this sorted and deliver it the next day. Oh no, the do not do this, they say I will hear from them with a revised delivery. The representative I spoke to said he would contact me later that day with an update, but as expected, nothing.i then called Appliances Direct who were equally unhelpful and only offered a partial refund of the next day delivery charge. We are now Tuesday 19th, and no phone call, email or text message. I have eventually called Appliances direct, to be told that the first available delivery is now Thursday! The woman I spoke to said she could not call the delivery company and request the next day and she could also not sort out a time for delivery. The woman also lied and said that the delivery company had tried to contact me to arrange delivery. I had no missed calls, no emails or text message. Basically they take your money but do not have any intention of providing a good service when things go wrong. When I asked for some form of compensation she relied that I had already received a partial refund of the delivery charge. This is not compensation, this is a refund of the next day charge because they have failed to deliver the next day. Both they and their delivery company employ people that take your call, say sorry and do nothing to rectify the situation. Also the delivery company's wait time for the phone to be answered was 32minutes! As you can imagine I will not be using them again and will definitely not be recommending them.