I purchased a fridge freezer from appliances direct that was written off after 9 months of purchasing it. The replacement team was supposed to get back to me 24-48 hours after the engineer came to have a look at my fridge freezer, now 5 days later I am yet to hear from anyone. I've called today and now they are saying I have to wait a further day to just hear back from anyone. I have lost at least £150 worth of food and work full time with two kids to feed so I do not have the time to go back and forth to the supermarket every single day to cook all meals fresh. VERY UNHELPFUL staff member cut me off and transferred me to a number that said they were too busy with an automated message that advising me to hang up.