What ever you do, do not take out the insurance policy! The pump on my zanussi washing machine packed in, I am now on the 4th day of trying to book an engineer, the product code etc is located on the inside of the door inaccessible due to the pump! They have refused to book in an engineer! Have told me to contact zanussi to get product details yet zanussi will not answer, long wait times and will cut you off, I have been going round and round in circles complete waste of my time, meanwhile with 4 kids the washing baskets are overflowing, I am going to have to go out and buy a new machine. So the £30 plus a month I pay for insurance is a complete waste of money, I wish I put into savings instead to cover times like these!