Never use AO – incompetency and delays are guaranteed! I used AO to buy a washing machine – a mistake that I’m never going to repeat again! I’ve never seen such stuff incompetency and outrageous delivery delays. We ordered a washing machine at the beginning of November when we were told that we need to wait 2 weeks to get it installed. When they finally got it installed, the machine turned out to be a faulty one. We asked for emergency assistance and the earliest visit they could arrange was in one more week! We waited for a useless engineer to come after a week to tell us what we already knew – that the machine is faulty. We had to then wait for another 2 weeks to get an appointment to install a new machine and the most ridiculous thing was that when the ‘engineer’ came he couldn’t install it because the water valve was faulty and we need to call a plumber. When the plumber attended it turned out the valve is working perfectly fine and that the AO engineer simply didn’t know how to turn it on/off. So all of our issues were caused because the AO team don’t know how to install the products they’re offering. Spare the troubles and don’t order from AO.