This company is a joke. Delivery failed for the 5th time. Each time I was reassured that a specialist team would be assigned to the job (we live on 4th floor in a building without lift) and each time their people turned up completely unprepared. After the 4th failed attempt, the person in charge of the logistic department rang me up to apologise and gave me his word he would select the right team and have the washer/dryer delivered. This morning their guys showed up and once again refused to deliver as they had not been instructed and were not prepared for the task.