Purchased a Bosch Fridge Freezer just under £500 from AO at the end of May. It arrived with a dent on the top contacted AO with evidence was offered £30 refund. Refused and asked for a replacement as they were not willing to do anything. A replacement arrived 10 days later with another dent on the side panel. Driver took photos and sent to AO. Contacted AO not willing to do anything for a product that cost almost £500,Supposingly best German make (not). Best offer was £45 refund. Again I refused. Comment from their driver was they are all the same except they hope that the customer doesn't see it. I have asked for a full refund now and they can take away their damaged f/f that cost £500, £25 delivery and £10 set up fees and £20 taking the old one away. Scandalous! Will not buy from AO.com ever again.